Texas Behavioral Health Council

Important Information for Clients

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The Behavioral Health Council is committed to protecting the safety, rights, and well-being of individuals receiving behavioral health services. We want clients to feel informed, respected, and supported throughout their therapy experience.

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About Your Therapy Practice

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• Licensed behavioral health professionals are required to follow professional, ethical, and legal standards.

• Therapy should be provided in a safe, respectful, and confidential environment.

• You have the right to be treated with dignity, to ask questions about your treatment, and to participate in decisions about your care.

• Your therapist should clearly explain their role, treatment approach, fees, confidentiality, and limits to confidentiality.

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Your Rights as a Client

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You have the right to:

• Receive services that are ethical and appropriate

• Request the consumer’s health care records from the Pure Hope Counseling office. Please speak to office staff for a copy

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Reporting Concerns or Complaints

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If you have concerns about your therapy experience, you are encouraged to take action:

• You may first consider discussing the concern directly with your therapist, if you feel comfortable doing so.

• If the issue is not resolved or involves ethical or professional misconduct, you may file a complaint with the Behavioral Health Council.

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Contact Behavioral Health Council 

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File a consumer complaint with the Office of Attorney General’s Consumer Protection